Microsoft Dynamics CRM Troubleshooting - Tracing

When troubleshooting CRM, sometimes an error message does not provide enough details to determine the root cause. In the event you need additional details on what is happening in the background, you can enable tracing. Tracing will allow you to see every detail of what is happening so you can resolve the problem. Generally, you would clear or delete the old logs, enable tracing, perform the action that causes the error, disable tracing and then view the logs. This can give you some extra insight into what is causing the error.

Check out the following link where Microsoft outlines how to enable tracing and where the trace logs are located:
Microsoft Dynamics CRM Tracing

Once you have the trace logs, you will need to read them to determine what is at the root of the error. These logs can be long and sometimes difficult to read. To make things easier, head over to stunnware.com and download the CRM Trace Log Viewer. This tool will help you to read the trace logs and filter out the errors. If you find the tool useful, you may want to consider clicking the Donate link on the stunnware site.*
 

I hope you find this information useful and it helps in troubleshooting your CRM issues & errors.

Thanks for stopping by!

~Nick

*I have no affiliation with stunnware.com however, I have found the CRM Trace Log Viewer extremely helpful and wanted to share this great software.